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Frequently Asked Questions

Q: What does Wearing Area Mean?
A: The Wearing Area is the space between the flares. Depending on Wearing Style and Size of Jewelry the Total Depth with change based on these factors. If you have any questions regarding Wearing Area we do Contact Us

Q: Do I have to have an account to purchase with PayPal?
A: No PayPal Account is required for purchases made through our site with PayPal, you can click "Pay with PayPal" and enter your Visa, Mastercard, Discover or American Express Card information and checkout without creating an account.

Q: What if I am paying by Check or Money Order?
A: If paying by Check or Money Order please make out to:
Protocall Construction LLC
and mail to:
13795-203 Merrybrook Court
Herndon, VA 20171

We will mark your order as "Processing" once the payment has been received and funds are cleared.

Q: Why are wooden plugs the best?
A: Besides the fact that wood is nature's most beautiful organic material that no human could ever reproduce, wood breathes, therefore you don't get the "ear cheese" that is unavoidable with the other options.

Q: How do I care for my wooden plugs?
A: We finish our plugs with certified organic clear jojoba oil and beeswax and recommend that you apply jojoba oil frequently in order to preserve the shine of the finish.

Q: Should I shower with my wooden plugs in?
A: No, submersion in water should be avoided due to the fact that open wood grain will absorb water, causing it to swell.

Q: My ear hurts or is swollen, what should I do?
A: Remove any jewelry immediately and consult a physician immediately.

Q: How can I view the status of my order?
A: Sign into your account and view Order Status

Q: After placing my order, how long before it ships?
A: After receiving your order, it is hand crafted to your specifications, and usually ships within 5 business days. In different circumstances it may take up to 15 days prior to shipment.

Q: After being shipped, how long will it take before my order arrives?
A: Within the USA shipping generally takes 2 business days from the ship date. International orders can take 5-10 business days to arrive.

Q: What are your shipping costs?
A: FREE within the USA, International Shipping Applies

Q: Do you offer wholesale discounts?
A: Absolutely! Contact us for discounts starting at 25 pairs!

Q: I have a question that I can't find an answer to, what should I do?
A: Contact Us! We respond to ALL inquires ASAP, and if your question is deserving to be on this list we will gladly add it.